Welcome to AIVA. By accessing or purchasing from our website, you agree to the following terms and conditions. Please read them carefully before using our site or services.
1. General
These terms apply to all visitors, users, and customers of AIVA. By accessing our site or making a purchase, you agree to be bound by these Terms. If you do not agree, please do not use our website.
2. Products & Services
We offer bioluminescent algae and saline water products designed for decorative and wellness purposes. All products are subject to availability and we reserve the right to modify or discontinue any product at any time without notice.
3. Orders & Payment
- All prices are listed in [your currency] and are inclusive/exclusive of taxes (specify).
- We accept payments through secure third-party gateways.
- You agree to provide accurate, current, and complete information for all purchases.
4. Shipping & Delivery
- Orders are typically processed within [insert timeframe] and shipped to the address provided.
- Delivery times may vary depending on your location and selected shipping method.
- We are not responsible for delays caused by third-party carriers or customs.
5. Returns & Refunds
- Due to the nature of our products, we accept returns only if the item is defective or damaged upon arrival.
- You must notify us within 3 days of receiving your order to be eligible for a return.
- Refunds will be issued to the original payment method once the return is approved.
6. Intellectual Property
All content on our website—including product names, designs, logos, packaging, and media—is the intellectual property of AIVA and may not be copied, reproduced, or used without permission.
7. Limitation of Liability
AIVA is not liable for any indirect, incidental, or consequential damages that may occur from using or misusing our products. Always use products as directed and follow safety instructions.
8. User Conduct
You agree not to misuse our services or engage in any activity that could damage our brand or platform, including spamming, hacking, or attempting fraud.
9. Privacy
By using our website, you agree to our Privacy Policy, which explains how we collect, use, and protect your personal data.
10. Governing Law
These Terms are governed by the laws of [Your State/Country]. Any disputes will be handled in the courts of [Your Location].
11. Contact
For questions or concerns about these terms, please contact:
📧 aiva@oceanleaf.com
📍 M-61, 2nd Floor, above Axis Bank, near Vijay Sales, Block M, Rampuri, Kalkaji, New Delhi, Delhi 110019