At AIVA, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or purchase our products.
1. Information We Collect
When you interact with our website or services, we may collect the following information:
- Personal Information: Name, email address, phone number, billing/shipping address.
- Payment Information: Credit/debit card details or other payment information (processed securely via third-party services like Razorpay, Stripe, etc.).
- Device Information: IP address, browser type, device ID, and access times.
- Usage Data: Pages visited, actions taken, and site behavior for analytics and performance improvement.
2. How We Use Your Information
We use the collected information to:
- Process orders and deliver products.
- Communicate order status, updates, and support.
- Improve user experience and our website performance.
- Send promotional emails (only if you opt-in).
- Comply with legal obligations.
3. Sharing of Information
We do not sell or rent your personal information. We may share your data with:
- Trusted service providers (e.g., payment processors, shipping companies).
- Government or law enforcement (if required by law).
- Website hosting and analytics partners.
4. Data Security
We use secure servers and industry-standard encryption (SSL) to protect your personal information. However, no system is 100% secure, and we cannot guarantee absolute security.
5. Your Rights
You may:
- Request a copy of your data.
- Ask us to update or delete your information.
- Opt-out of marketing emails anytime using the unsubscribe link.
6. Cookies
We may use cookies to improve functionality and user experience. You can control cookies through your browser settings.
7. Third-Party Links
Our site may contain links to third-party websites. We are not responsible for their privacy practices or content.
8. Children’s Privacy
Our website and products are not intended for children under 13. We do not knowingly collect data from minors.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted here with a revised “Effective Date.”
10. Contact Us
If you have any questions about this Privacy Policy, you can reach us at:
📧 aiva@oceanleaf.com
📍 M-61, 2nd Floor, above Axis Bank, near Vijay Sales, Block M, Rampuri, Kalkaji, New Delhi, Delhi 110019